Refund policy

Return & Refund Policy

At Aloegena, your satisfaction matters.

If you’re not happy with your order for any reason — whether the product arrived damaged, defective, or simply didn’t meet your expectations — we offer a no-questions-asked refund or replacement.

Eligibility

 

 

• Return or refund requests must be made within 30 days of receiving your order.

• Items must be in original or reasonably unused condition (unless received damaged).

• Photos of damaged items may be required for verification.

 

How to Request a Refund

 

Email us at contact@aloegena.com with:

 

• Your order number

• The issue (damaged, defective, dissatisfied, etc.)

• A photo, if applicable

 

We respond within 24 hours, and we’ll take care of everything from there — no stress, no hassle.

 

Refund Method

 

Refunds are issued back to your original payment method.